We take great pride and joy in producing some of the most ethical, sustainable, nutritious, and delicious chocolate made bean-to-bar in Toronto. We take the same pride in doing our best to ensure our chocolates arrive to you quickly and in perfect condition.
As such, please note our following Shipping Policies:
Due to the scheduling of our shipping partners, we are currently unable to ship over the weekends or national holidays. Orders placed after noon on Thursdays will be shipped the following week.
In addition to the selected delivery time at checkout, we sometimes need a few days (typically 2-3 business days) to process and pack all orders. Trust us, it's worth the wait!
We do our best, but we cannot guarantee all of our products will arrive in perfect condition. Please note, some products are more susceptible to heat damage than others, primarily our Luscious Coconut due to its coconut butter content.
We reserve the right to delay shipping during extreme weather conditions and during heatwave (>25℃) conditions. We will ship your order as soon as the weather allows.
When expecting your order, please try to bring inside and store in a cool place as soon as possible. If the weather is very warm, chill the chocolate in the fridge for an hour before opening.
While we do our best to protect our products from damage, once the box has left our shop it is out of our control. Any damage that is incurred during shipping should be reported to the shipping company immediately. Refunds may not be given for shipping delays or damage caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.