FAQ
Is your chocolate allergen-friendly?
Yes! All of our products are plant-based and free from nuts, dairy, soy, gluten, eggs, and sesame. Our kitchen is also free from these allergens. Please do note that pumpkin seeds are used in a number of products.
What does "stone-ground chocolate" mean?
Since our founding, ChocoSol has used volcanic stone wheels instead of industrial steel rollers to grind our cacao into chocolate. This traditional method preserves the cacao’s full flavour and nutritional benefits while creating a uniquely rich and rustic texture.
Where does your cacao come from?
We are bean-to-bar chocolate makers, meaning we craft all our chocolates from raw cacao beans in our Toronto kitchen. Our cacao is sourced directly from farming communities in Oaxaca and Chiapas, Mexico, as well as from ecological and social projects in the Dominican Republic, Ecuador, and Guatemala. Check out the Sourcing Partners page to learn more!
Is your chocolate organic?
Our cacao and other ingredients are grown organically, naturally, and sustainably. While some of our cacao origins are certified organic (such as Kallari, Zorzal, and Maquita cacao butter), many of our small-scale partner communities do not have access to organic certification. However, we are committed to sourcing cacao that is grown without harmful chemicals.
Is your coffee organic?
Yes! Our coffee is shade-grown, sustainable, and cultivated without synthetic pesticides or fertilizers. Like our cacao, it comes from small-scale farmers whose operations may not be certified organic but follow organic and ecological practices.
Is your cacao and coffee Fair Trade?
Rather than Fair Trade certification, we follow a direct-trade model. This means we work directly with farmers, ensuring they receive well above Fair Trade pricing. For example, we pay approximately US$2.50 more per kilogram of cacao than the Fair Trade minimum. This approach supports fair wages and community-driven initiatives.
How should I store my chocolate?
Keep your chocolate in a cool, dry place like a pantry or cupboard. If you need to refrigerate it, place it in a sealed container and let it warm to room temperature before eating for the best flavour and texture.
What if my chocolate melts?
If your chocolate has melted and re-solidified, it may develop a white, streaky appearance called bloom—this happens when cacao butter naturally separates. While it may look different, it’s still perfectly safe and delicious! You can melt it down for hot chocolate, drizzle it over desserts, or use it in baking.
What is the shelf life of your chocolate?
On each bar of chocolate, we print the "Best Before"/ "Meilleur Avant" date, given at 18-months after each bar is made. Please note that if the chocolate remains sealed and dry, it is safe to consume past this best before date. Over time, it may naturally bloom as our chocolate does not contain stabilizers, but this does not affect its safety—just its texture.
What is the "Lot" number I see?
This second date is the day of production! We use the Julian (ordinal) date system: yyddd. The first two digits indicate the year, and the last three digits represent the day of the year (e.g., 123rd day of 2024).
Where should I dispose of the chocolate wrapper?
Starting in July 2026, our chocolate packaging is made from 100% repulpable paper. This means you can safely compost or recycle the wrapper once you're finished.
Do you ship across Canada?
Yes! We offer shipping across Canada. Orders are shipped via standard courier services, and shipping rates are calculated at checkout. We do our best to ship orders quickly, but during busy seasons, processing times may be longer. You can see out full shipping and delivery info here.
How do the "3-Bar Deal" and "Coffee + Chocolate Combo" deals work?
These are automatic discounts that apply when the correct number and combination of products are added to your shopping cart!
Our famous 3-Bar Deal is applicable to all individually packaged bars of chocolate. Add any 3 (or 6, 9, 12, etc.) bars to your cart and you'll see the $4 discount apply to each set of 3!
The Coffee + Chocolate Combo deal is applicable to any bag of ChocoSol coffee plus any individually packaged bar of chocolate. Add one of each to your cart, and you'll see $3 off your purchase at checkout.
Both of these deals are stackable, meaning the more you buy, the more you save!