Is your St. Clair West store open?
While our storefront remains closed, we are now offering window service and can accommodate limited numbers of walk-up customers at a time. We are also offering our hot and iced chocolate and coffee drinks to go! In order to limit interaction and maintain social distancing practices, we do ask that customers continue to place to orders online and select pickup at our 1131 St. Clair West store (drinks can be ordered when you arrive).
What pick up & delivery options are available?
*New* Farmers' Market Pick Up
With the slow re-opening of some of our regular farmers' markets, we are now offering free pick up at these locations. Order online and visit us at your selected Saturday morning market to pick up your order!
At checkout, select "Farmers' Market Pick Up" as your shipping option. Enter the discount code corresponding to your selected farmers' market, and you'll receive free shipping on your order. Please note any order tagged with these discount codes will NOT be shipped to your home address, but will only be available for pickup at your selected farmers' market!
All orders must be in by Thursday at noon in order to be packaged and delivered to our weekend farmers' markets. Orders placed after this cutoff will be delivered to the farmers' market the following week.
Free In-Store Pick Up
As always, you can pick up your order from 1131 St. Clair West. Our reduced hours for pick-up are Monday to Sunday from 12pm – 6pm.
We do ask for a minimum of 24 hours to pack your order and get it ready for pick-up, but we can try to accommodate same day pick-up if possible. If you’re in a rush, give us a call at (416) 923-6675 to see if your order is ready.
If you live in our local Toronto area, we are offering $7 flat-rate delivery by our own crew of bikes and vans! We are working to get your chocolate to your faster and safely by offering direct delivery. If you are in our selected areas, you will see “Local Delivery” as a shipping option. If you do not see it but live within 5km of our storefront, please send us a message and we will work to add you to our local network!
Please note that we can only offer this to a limited number of areas, but we are working on expanding this option. Orders are typically delivered within 1-2 business days but can take up to 4-6 days.
Delivery across the GTA, Canada, and the U.S.
At checkout, you can select delivery via Canada Post, UPS, Purolator, or FedEx.
Please note that all shipping couriers are experiencing delays due to increased demand for delivery services. We do our best to get its package out our door as quickly as possible!
Are farmers’ markets open?
At the time of writing, most of our regular summer farmers’ markets and events have been cancelled due to COVID19 mitigation efforts.
*New Update 29th of June*
Farmers' markets and local food pick ups currently open:
- Sorauren Farmers' Market: Mondays (3pm - 7pm)
- St. Lawrence Lower Level Market: Thursdays, Fridays, Saturdays (9am - 5pm)
- St. Lawrence Farmers Market: Saturdays (9am - 3pm)
- Evergreen Brickworks Farmers Market: Saturdays (8am - 1pm)
- Pinewood Local Food Pick Up: Saturdays (8am - 1pm)
- Leslieville Farmers' Market: Sundays (9am - 1pm)
Online only farmers' markets:
What are the Bulk Deals?
Back again while supplies last! As a way to keep our chocolate wheels grinding, we are offering 1kg bulk deals of some of our classic chocolates at a huge discount, reduce packaging and waste, help ensure you always have a stash of your favourite flavour, and give us all a needed boost during a difficult time! We think it's a win-win-win..-win.
What safety precautions are you taking to protect against the spread of COVID19?
From new practices to minimize product handling, increased sanitation and hand washing protocols, mandatory use of face masks and protective clothing, and limited operation hours and staffing, we have been working hard to put in place health and safety measures to keep both our customers and our staff safe.
Most recently, we purchased a new contactless tap payment system to ensure our pick-up customers and staff can maintain social distancing practices.
There are currently no reported cases of COVID-19 being spread through food.
We recommend all of our customers practice safe food handling and health precautions: practice contactless delivery when possible and wash your hands after handling delivery and food packages.
We continue to monitor updates from our local, municipal, and national health authorities.
How are you?
Thanks for asking! These are difficult, unprecedented times for all of us. But we have seen our communities rally together to protect the most vulnerable and support each other. Along with many local, small businesses, we appreciate you and your continued support through these times. We truly believe we have the opportunity now more than ever to each support a brighter, better future.
From our team in Toronto and our partners across the Americas- thank you and we wish you all the best of health!