We take great pride and joy in producing some of the most ethical, sustainable, nutritious, and delicious chocolate made bean-to-bar in Toronto. We take the same pride in doing our best to ensure our chocolates arrive to you quickly and in perfect condition.
As such, please note our following Summer Shipping Policies:
Chocolate is susceptible to the heat. We do our best, but we cannot guarantee all of our products will arrive in perfect condition. Please note, some products are more susceptible than others, primarily our Luscious Coconut due to its coconut butter content.
In order to best ensure your chocolate arrives quickly and securely, we only ship when the expected delivery time is within 2-3 business days. We do not ship over the weekend or national holidays.
We reserve the right to delay shipping during extreme weather conditions and during heatwave (>25℃) conditions. We will ship your order as soon as the weather allows.
When expecting your order, please try to bring inside and store in a cool place as soon as possible. If the weather is very warm, chill the chocolate in the fridge for an hour before opening.
While we do our best to protect our products from damage, once the box has left our shop it is out of our control. Any damage that is incurred during shipping should be reported to the shipping company immediately. Refunds may not be given for shipping delays or damage caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
Summer is our busiest season, and we are a small team. This means some products may occasionally be unavailable or take longer to fill. We will work with you to provide an accurate estimated time of delivery, or to find an appropriate substitute for the unavailable product.